Refund Policy

At Vivimate™, we are committed to providing the highest quality 4K IPTV experience. We understand that technical issues can sometimes occur, which is why we offer a transparent and fair refund process.

1. Conditions for a Refund

According to standard Consumer Protection guidelines, we grant refunds under the following circumstances:

• You experience persistent technical issues that our support team cannot fix.
• The service was not activated within 24 hours of purchase.
• You were accidentally double-charged for a single transaction.

2. When a Refund is Not Applicable

To prevent service abuse and ensure Fair Use, we cannot offer refunds if:

• You have used the service for more than 7 days.
• The issue is caused by your local internet speed or ISP throttling.
• You purchased the service by mistake but have already logged into the Vivimate App and consumed data.
• Your account was suspended due to a violation of our Terms and Conditions (e.g., re-streaming or account sharing).

3. How to Request a Refund

Our goal is to resolve your issues first so you can enjoy your 2026 streaming journey. Please follow these steps:

1. Contact our 24/7 Support Team via the website dashboard.
2. Provide your order number and a brief description of the issue.
3. Allow our technical team 24 hours to attempt a fix or optimization.
4. If the issue remains, your refund will be processed immediately to your original payment method.

4. Processing Time

Once approved, refunds are processed instantly from our end. However, depending on your bank or credit card provider, it may take 5–10 business days for the funds to appear in your account. Cryptocurrency refunds are usually visible within 1 hour of approval.

If you have any questions regarding this policy, please reach out to our billing department.